SHIPPING

Once your order has been placed, please allow 2-3 business days for your order to be processed in addition to the time indicated by your preferred shipping method. 

We do not offer order cancellations or changes once the order is placed.

RETURNS 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopgalbi.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note, shipping fees will not be credited back upon return.

You can always contact us for any return questions at info@shopgalbi.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We offer exchanges for a different size, color, or style. However, the quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using your store credit.

Store Credit

We offer STORE CREDIT ONLY within 10 days of receiving the merchandise.

We will notify you once we’ve received and inspected your return to let you know if the Store Credit was approved or not. If approved, you’ll automatically be issued Store Credit to your email provided within 10 business days. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopgalbi.com.